Reviews

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Estimated reading time: 2 min

This article describes how review works on My Mak Buddy.

Tip 1: Good reviews will attract customers visiting your shop to buy as it gives an impression of trust.

Reviews By Customers

Customers can write reviews about a product only after placing order. Items/products which have not been ordered can’t be reviewed by the customer.

Customers will not able to write reviews on products which they have not purchased.

Reviews written by a customer will not be posted till the time it is not approved by you.

My Mak Buddy has the full right to approve a review if a review is found genuine and you are not approving the review. My Mak Buddy may lift the freedom given to vendors to approve or mark as trash or spam anytime. It will be notified in the announcement section, if MMB decide to lift this freedom.

The following is a screenshot of how it will appear to the customer till the time is not approved by you as a seller/vendor.

Reviews Awaiting Approval

Options Available For Rating

Following options are available for a customer to rate a product.

  • ⭐️ (one star)
  • ⭐️ ⭐️ (two star)
  • ⭐️ ⭐️ ⭐️ (three star)
  • ⭐️ ⭐️ ⭐️ ⭐️ (four star)
  • ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ (five star)

Remember: Once a review is posted by a customer it can’t be changed. It can only be deleted.

Pending Review

Go to Vendor Dashboard Reviews Pending

By default when you go to reviews on dashboard, your approved reviews will appear. But you need to go to pending to approve/mark spam/move to trash.

Once you click on reviews awaiting your action will appear like the screenshot below.

Pending Comments

Action For Pending Reviews

You have the following options that you can make for the pending reviews.

  • Approve
  • Mark Spam
  • Mark Trash

There are two ways through which you can change the reviews to the above options.

Action on each review:

You can take your desired action by hovering over each review.

Click on the desired action when you hover on the comment as shown in the screenshot 👉🏻

Submitting after selecting multiple reviews:

You can select your desired action after selecting more than one comment(review) of similar action on the checkboxes of the comments(reviews) and submitting by clicking the submit button.

Follow as shown in the screenshot 👉🏻

  1. Select the checkboxes
  2. Choose the desired option
  3. Click submit

Approved Reviews

Once you approved the comments(reviews), it will appear under the approve section.

Option To Choose Unapprove Or Spam Or Trash

You can also change the comments from approve to unapprove/mark spam/move to trash.

Note: Refresh the page if changed option does not appear in its respective section.

Spam

Comments(reviews) that you marked spam will appear under this section.

Option To Change To Not Spam Or Delete Permanently

You can also change the comments from spam to not spam or delete permanently.

Note: Refresh the page if changed option does not appear in its respective section.

Trash

Comments(reviews) that you marked trash will appear under this section.

Option To Restore Or Delete Permanently

You can also change the comments in trash from approve to restore or delete permanently.

Note: Refresh the page if changed option does not appear in its respective section.

Conclusion

Good reviews are gateways to increase sales. Serving customer upto their satisfaction will increase credibility of your store.

Thank you for reading.

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