Frequently Asked Questions
Order Cancellation By Customer
There are two ways in which an Order can be cancelled.
- Customer can cancel an order from his account directly on My Orders section
- Vendor/Seller can also cancel an order on Vendor Dashboard
Please refer this article on order cancellation for more details. You will also find how to cancel only a particular item on this article.
Payment Renewal For Product Subscriptions
To renew Product Subscription, Customer has to make renewal payment. A reminder email will also sent to the customer before the expiry of subscription.
Can Customer Account be converted to Vendor Account?
Yes. Customer Account can be converted into Vendor Account. Tutorial is available in the article Customer to Vendor Account.
Is there any platform fee for My Mak Buddy?
No. My Mak Buddy is a free platform. There are no charges for cash on delivery/pickup. However if customers pay using online transactions, total of 2.5 % of total transaction will be recovered for payment gateway fee and processing fee.
Can I set store opening time?
Yes. You can set up store opening and closing time to enable customers to pickup orders from your store. These timings will be displayed on your Store page. Tutorial to set store timing is available in the article Store Profile Setup.
Can I close store on specific days?
Yes. You can close store on specific day or days or for a date range. Tutorial is available in thr article Store Profile Setup.
How are payouts made?
Payouts are made using bank transfer and transfer through PayPal. A total of 2.5% will be charged for using online payment on My Mak Buddy. Let’s say you make a sale of Rs 100/-, Rs 2/- will go to Razorpay and Rs 0.5/- will be levied by My Mak Buddy as processing fee. All cash on delivery and pickup are free. There is no charge for using My Mak Buddy platform.
What are the Shipping Options available in My Mak Buddy?
There are three types of Shipping Options available with My Mak Buddy – Flat Rate, Local Pickup and Free Delivery. These shipping options can further be renamed and customised. Tutorial is available in the article Add Shipping Method – India.
Can I enable delivery/shipping to a specific area?
Yes. You can restrict delivery/shipping to a particular area by putting restriction using Pincode or State. Tutorial for setting up restriction is available in the article Add Shipping Method – India.
Can I set different rate for shipping to different States in India?
Yes. You can set different rate for shipping to different States in India. Tutorial for setting up different rates for shipping to different State in India is given in the article Add Shipping Method – India.
Do My Mak Buddy support International Shipping?
Yes. You can setup International Shipping in My Mak Buddy. Tutorial is available in the article Add International Shipping.
What will happen if there is an unresolved issued with an order?
If there is an unresolved point of contention between a customer and a vendor and is not protected by the shipping policy of the vendor, decision of My Mak Buddy will be final.